Privacy policy

At Think Fresh Digital, we take your privacy seriously. This policy explains who we are, how and why we collect, store, use, and share your personal data, and the rights you have in relation to it. You'll also find details on how to contact us, or the supervisory authority, if you ever have concerns.

When we collect and use your personal data, we do so in line with the UK General Data Protection Regulation (UK GDPR).

Key terms

• We – Think Fresh Studio Limited (Think Fresh Digital)
• Personal data – Any information relating to an identified or identifiable individual
• Special category personal data – Information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership
• Genetic or biometric data – Where used for identification purposes
• Health or lifestyle data – Data concerning health, sex life, or sexual orientation
• Data subject – The individual the personal data relates to

Personal data we collect

The information we collect depends on the services we're providing. This may include:

• Your name, contact details, and company information
• Location data (if you choose to share it)
• How you use our website, IT, and communication systems
• Your responses to surveys, competitions, or promotions

If you choose not to provide requested information, it may delay or prevent us from delivering services to you.

How we collect your data

We collect most personal data directly from you—in person, by phone, email, or via our website. We may also collect information:

• From publicly available sources (e.g. Companies House, HM Land Registry)
• From referrals and third-party introductions
• Through website cookies (see our cookie policy)
• Via contact forms or mailing list sign-ups on our website

How and why we use your personal data

We only use your personal data where the law allows, including:

• With your consent
• To meet legal or regulatory obligations
• To perform a contract with you (or take steps before entering into one)
• For our legitimate interests or those of a third party

Example: we may use your information to market our services to existing or former customers. This is considered a legitimate interest to help us promote our business.

For a detailed breakdown, see the section "What we use your personal data for."

Marketing

We may send you updates by email, phone, or post about our services, offers, or new developments. You can opt out at any time by:

• Emailing us at connect@thinkfresh.digital
• Clicking "unsubscribe" in our emails
• Updating your preferences in our emails.

We'll never sell or share your personal data with other organisations for marketing purposes.

Sharing your data

We may share personal data with:

• Service providers who help deliver our services
• Other partners who support us in running our business

We only work with organisations that meet our standards for protecting your data.

Where your data is stored

Your data may be held at our offices, with service providers, or with representatives and agents. Some third parties may be based outside the UK. In those cases, we apply safeguards in line with UK GDPR to protect your information.

How long we keep your data

We keep your personal data only as long as necessary for the purpose it was collected.

Your rights

You have the right to:

• Access a copy of your personal data
• Request corrections to inaccurate data
• Ask us to delete your data (in certain cases)
• Restrict how we process your data
• Request your data in a portable format
• Object to processing for direct marketing or certain other uses
• Withdraw consent where given

For more details, see the ICO's guidance or contact us directly.

Keeping your data secure

We use security measures to prevent your personal data from being lost, accessed without permission, or misused. Access is limited to those with a genuine business need, and they are bound by confidentiality obligations.

In the event of a data breach, we will notify you and the relevant regulator where required by law.

For more information on staying safe online, visit www.getsafeonline.org.

Complaints

If you have any concerns about how we handle your data, please contact us (see below). You also have the right to raise a complaint with the Information Commissioner's Office (ICO).

Changes to this policy

This notice was published on 01/11/2025 and last updated on 01/11/2025. We may update it from time to time and will notify you via our website.

Keeping your information accurate

Please let us know if any of your details change, so we can keep your information up to date.

Contact us

If you have questions about this policy or want to exercise your rights, you can contact us by post, email, or telephone: