Digital Signal – helping you make decisions with clarity
When organisations consider re-platforming, modernising, or restructuring their digital assets, decisions can be shaped by internal perception, vendor narratives, or incomplete context.
Digital Signal introduces structured external perspective to help you make decisions that matter competitively.
When platform decisions lack external reference.
Digital programmes rarely fall short because teams lack commitment.
They fall short when decisions are made without the full competitive picture.
Internal teams assess their own estate. Incumbent partners frame risk through their own delivery lens. Procurement optimises for commercial control.
The result can be a decision environment where the most important question is left unanswered:
How do we really compare, externally, right now?
Digital Signal introduces structured outside-in perspective before you commit budget, effort, and delivery resources.
Why Digital Signal?
A calm, senior lens before major action.
Digital Signal is a competitive assessment based on outside observable signals that helps leadership teams reduce uncertainty and make cleaner platform decisions.
- Independent external perspective — Not a vendor pitch, not a delivery proposal.
- Pattern-based interpretation — We translate what we see into implications and recommendations.
- Executive-ready output — A structured snapshot designed for senior stakeholders.
- De-risked next steps — Clear options, trade-offs, and where competitive edge can be found.
- Competitive lens — A multi-factor view of how you compare in market context, not just how your platform performs in isolation.
Digital Signal exists to create certainty early so the next phase is built on observable insight, not assumption.
What Digital Signal is (and what it isn't).
Digital Signal gives teams a structured external view of their digital presence and platform realities without the theatre of an “audit” or the bias of a delivery proposal.
- Outside-in by design — We assess what customers and competitors experience.
- Evidence-led comparison — Observable signals and practical patterns, interpreted in context rather than reduced to a pass-fail score.
- Senior interpretation — We explain implications and trade-offs, not just findings.
- Independent by intent — Designed to deliver value regardless of platform choice, and useful even if your next step isn't with us.
What you receive: a strategic executive-level point of view.
Digital Signal produces a structured output designed for senior discussion.
We capture observable patterns across your primary site and relevant competitors, then translate what those patterns imply for risk, opportunity, and future platform decisions.
- Competitive positioning overview and comparative context
- Key signal themes: what genuinely matters in market context
- Opportunity and risk framing grounded in observable evidence
- Platform and delivery implications (including Sitecore where relevant)
- A clear executive readout that brings stakeholders onto the same page about priorities and trade-offs
The result is clarity you can act on: where advantage sits, where risk is concentrated, and what kind of next step is proportionate.
When Digital Signal creates maximum impact.
Digital Signal is designed to be most effective when important decisions are being made and the internal picture feels complex or unclear.
It provides a calm, evidence-led view of what matters before you commit to a major programme of work, or when you need to sense-check direction mid-delivery.
It is equally valuable at pivotal moments inside an active programme, where assumptions need testing and trajectory needs confirming before further investment is made.
- When you know a platform needs to evolve but you're not quite sure how to frame the problem
- Before a re-platform or migration decision
- When programmes stall and you need clarity on what genuinely matters
- Mid-delivery, at a pivotal point where direction or priority needs validation
- Before major investment in search, personalisation, or optimisation
- When stakeholders disagree and you need a shared reference point
It’s the sensible step when you need to decide what to do next without committing to a full strategy programme or deep technical audit.
How Digital Signal works
Digital Signal is a senior-led, time-boxed assessment. No access to your internal systems is required. We work with publicly available evidence only.
Defined scope. Clear stages. Structured output.
Level set
We align on your primary site, identify benchmark competitors, and hold a short stakeholder call so the assessment is grounded in real objectives.
Signal capture
We observe your digital estate using publicly available evidence across key page types, journeys, and experience patterns.
Pattern interpretation
We identify repeated behaviours and structural patterns that reveal priorities, constraints, and how experience decisions are playing out in market.
Platform implications
We translate patterns into practical implications for platform and delivery decisions, including where risk is concentrated and which capability gaps matter.
Executive readout
We deliver the executive snapshot and walk through the findings in a structured readout designed to create alignment and a clear view of now, next, and later.
Why Think Fresh Digital?
Our perspective is shaped by 18+ years of delivery experience across complex estates and industries..
We’ve seen where programmes lose momentum, where migrations derail, and where capability gaps quietly compound risk.
Digital Signal distils that pattern recognition into a decision-grade assessment you can act on.
You get senior practitioners, clear opinions, and a structured output designed to reduce risk and reduce uncertainty.
Commercial structure
Agreed scope. Clear range. Delivered in weeks, not months.
Digital Signal is commissioned as a discrete engagement with an agreed scope tailored to your estate complexity. Most organisations fall within a defined commercial range, confirmed during early discussions.
- Scope defined upfront across categories such as content findability, SEO fundamentals, generative engine optimisation, personalisation and data readiness, accessibility, UX, and platform capability.
- Typical delivery within two to three weeks, depending on estate complexity.
- Executive snapshot and structured readout included as standard.
- Credit-forward model, should you engage Think Fresh Digital for subsequent services, the full Digital Signal fee is credited forward against future work.
Digital Signal is designed to deliver tangible standalone value, while creating a commercially sensible path forward if deeper engagement is required.
FAQ
Frequently asked questions
A structured, competitive assessment based on outside observable signals. It provides an executive snapshot of how you compare, what patterns matter, and what that implies for platform and delivery decisions.
You receive a strategic executive-level snapshot and a structured readout. The snapshot captures competitive context, key themes, risks and opportunities, and practical implications for next steps.
Digital Signal is not a compliance or checklist-based audit. It’s a competitive, pattern-led assessment focused on what matters to your customer in market context.
Digital Signal is delivered exclusively by our most senior practitioners, with direct involvement from our leadership team and often our founders. The people you speak to are the people doing the thinking.
No. While we use tools and structured techniques to accelerate parts of the analysis, strategic recommendations are grounded in senior experience and human judgement, not automated outputs.
Typically two to three weeks, depending on complexity and how many sites/markets are included.
A short level-set call, your primary site(s), and agreement on which competitors or benchmarks to include. We then run the assessment using publicly available evidence.
No. Digital Signal is based on publicly available evidence only. No access to your CMS, analytics, source control, or internal documentation is required.
Not in the traditional sense. It's a competitive, pattern-based assessment that looks at experience signals in market context and connects them to platform and delivery implications.
It's designed to be valuable regardless of platform. Where relevant, we translate findings into Sitecore-specific implications because that's our delivery specialism.
We agree this together in the setup call. We typically include a mix of direct competitors and best-in-class benchmarks where it helps sharpen priorities.
We agree the coverage upfront. Common areas include content findability, SEO fundamentals, generative engine optimisation, accessibility and UX, personalisation and data readiness, and platform capability considerations.
Pricing sits within a range depending on complexity and scope. After the setup call, we confirm the scope and where you sit within that range so you have clear commercial certainty.
Yes. If you go on to engage Think Fresh Digital for subsequent delivery or advisory work, the Digital Signal fee is credited forward against future services.