Sitecore platform support
Ongoing support for live Sitecore platforms, focused on stability, optimisation, and confident evolution.
We support organisations running established Sitecore platforms, helping them keep things running smoothly while continuing to improve performance, features, and how the platform is used day to day.
When Sitecore platform support is the right fit
Key benefits:
- A live platform that needs ongoing care — The Sitecore platform is already live and in active use across one or more brands, regions, or languages.
- Support that fits the team — Teams need reliable, experienced support they can draw on when needed, without unnecessary overhead.
- A mix of fixes, features, and optimisation — There's a steady flow of bug fixes, incremental features, and opportunities to improve performance, personalisation, or testing.
- Looking ahead as well as keeping things running — Your organisation wants someone thinking proactively about what the platform needs next, not just responding to issues as they arise.
Support as stewardship, not just execution
We don't see platform support as a reactive ticket queue.
Our approach is proactive and collaborative. We work alongside internal teams to regularly review what's happening across the platform, identify emerging issues, and suggest improvements that make sense in context.
Support often blends into optimisation and light-touch strategic guidance, whether that's improving performance, getting more value from personalisation and testing, or responding to changes in organisational or market conditions.
The aim is simple: to help teams feel confident that their Sitecore platform is being looked after, understood, and guided forward.
How it typically starts
Getting started with Sitecore platform support
Most support engagements begin with a short familiarisation phase, especially if we haven't been involved in the original implementation.
- Reviewing the existing Sitecore implementation and architecture
- Understanding how content teams work with the platform and where friction exists
- Getting to know in-house development capability and how responsibilities are shared
- Identifying immediate risks, priorities, and opportunities for improvement
From there, we help shape an initial, prioritised backlog and settle into a rhythm that balances proactive guidance with day-to-day support as needs arise.
Good Sitecore support isn't just about reacting quickly.
It’s about drawing on years of hands-on Sitecore experience to prevent issues, guide change, and support teams as platforms and organisations evolve.